Training FAQ

Please read the answers below to the most frequently asked questions.

1. What is your cancellation policy?

Postponed Class: If a class is postponed by Pennoni, students will have the option to move to a future date of the same class during the calendar year at no charge or receive a refund.


Class Cancellation by Pennoni: If a class is cancelled by Pennoni, enrolled students will receive a refund within 10 business days.


Class Cancellation by Student: If a student does not show up for class, or shows up late, they will not receive a refund.

If a student cancels their enrollment prior to the start of the class, refunds will be processed as follows:

  • Less than 5 business days prior to the first day of class: No refund
  • 5-10 business days prior to the first day of class: 50% refund
  • Greater than 10 business days prior to the first day of class: 100% refund
2. Can I move to a different class?

If a student wishes to move to the same class on a different date, they can move if the request is received more than 10 business days prior to the first day of class and the new class is in the same calendar year. A class transfer costs $50.

3. I have a student who cannot attend class. Can I put another student in their place?

If a student can no longer attend class, and there is another student who can attend in their place, we can make the switch at no cost so long as we receive the following notice:

  • 2 business days prior to class for in-person classes
  • 5 business days prior to class for virtual classes
4. What happens if I am late to class?

If a student arrives after the posted start time, the instructor has the discretion to grant or deny entry to the class. All decisions made by Pennoni are final.

5. When will I receive my class certification?

Class certifications will be provided to students as soon as practicable after the final day of class.

6. Is lunch provided?

We provide a lunch break for class attendees; however, attendees are required bring their own lunch, or can go out and get lunch over the lunch break.  Guests are welcome to use our kitchen facilities to enjoy their lunch break.